The cost to maintain both a wired and wireless network infrastructure is high with less than 10% of students opting for wired connections. As a result, most of the infrastructure that supported the wired network has been decommissioned in an effort to keep housing rates as low as practical. All students residing in residence halls and apartments are provided with access to the University's high speed wireless network at no additional charge. Rooms and select common areas have ethernet jacks installed, but these are now inactive. A limited number of wired connections are still available, but at an additional charge and only under certain circumstances.
Technology Support Services has increased the speed, range and reliability of our state-of-the-art 802.11a/g/n/ac wireless network which is now is capable of delivering download speeds up to 100 Mbps (megabits per second). As such, a wired connection is not essential to maintain a quality network connection. TSS suggests students download a free WiFi analyzer app on their smartphone to analyze the signal strength in their living space prior to submitting this form. Signal strength is represented in decibels relative to one milliwatt (dBm) and is show as a negative number. Since the numbers are negative the closer the number is to zero the stronger the signal will be, therefore a reading of -70 dBm is a better signal than a reading of -100 dBm. TSS will not support a wired network connection request if they find a signal strength reading is greater than -70 dBm. You can use the chart below to compare your results.
If the signal strength in your living area is within the Excellent and Good dBm ranges above, there may be an issue with your device. Please try to remedy any issues with your device prior to contacting Residential Computing. If you are unable to successfully resolve your issue, enter a service request with ResComp.
All computers, gaming (PlayStation, Xbox, etc) and media devices (phones, tablets, streaming devices, etc) must be enrolled before they can be used on the wireless network.
For more information on the University's wireless network, visit the Office of Technology's WiFi Network page.
Please note, Kile apartments do not have WiFi as their high-speed internet is provided by a local service provider.
Once submitted, your request will be completed as quickly as possible but it may take a few business days for the connection to be established. You should check your connection periodically to see if your port has been activated. If you do not have an active network connection after 5 business days please contact us at email@example.com.